*Migration from Perpetual to Term: Speak to your Customer Success Manager or Partner Representative for promotional offers
**Multi-year commitments: Additional promotional offers may also be applied
Why the Shift?
Transitioning enables us to provide:
- Unmatched Flexibility: Deploy our products on-premises or in the cloud, with the ability to adapt as your needs change.
- Continuous Innovation: You'll have instant access to the latest features and updates, ensuring your infrastructure is always at the cutting edge.
- Simplified Experience: A streamlined portfolio means easier decision-making and license management, allowing you to focus on what matters most.
Implications for You, Our Channel Partners
As our trusted partners, this move brings the following changes:
- Limited Perpetual License Sales: The sale of new perpetual licenses will be limited and only available on an exception basis (e.g., honoring existing contractual commitments). Such exceptions will require approval from the Chief Growth Officer. Please get in touch with your business partner manager for additional information if needed.
- Renewal of Subscription & Support (S&S):The subscription (Term) licensing model will be the de facto license for all renewals. In exceptional cases of perpetual S&S renewal, additional approvals from the Chief Customer Experience Officer will be needed. Please contact your business partner manager for further information if required.
- Limited-time Offers: We will assist you in helping customers transition from perpetual licenses to our new subscription licensing model. This may involve select pricing and support. Please get in touch with your business partner manager for select offers.
Support and Training
We understand this transition may bring challenges. To support you, we will provide:
- Detailed training sessions on the new subscription licensing model. Webinars will be organized region by region; your business partner manager will keep you updated
- Marketing materials and FAQs for customer communication
- Support from your partner representative for any queries or challenges you may face.
This strategic shift is a testament to our belief in the power of collaboration and innovation. Your support and partnership are crucial to this journey, and we are dedicated to ensuring our mutual success. Thank you for your continued commitment to excellence and collaboration.
FAQs: Common for customer and channel partners
a) What is the future of on-premises perpetual licensing?
As part of our commitment to innovation and flexibility, HCLSoftware is transitioning towards a subscription licensing model. This evolution means we will gradually phase out on-premises perpetual licensing to focus on providing more adaptable, feature-rich solutions. This shift is designed to ensure our customers always have access to the latest technologies and support, enhancing their ability to succeed in a rapidly changing digital landscape.
In line with our move towards a more flexible and simplified subscription licensing model, adding new perpetual licenses to existing maintenance plans will be limited. However, we are excited to offer a range of subscription options that provide excellent value and flexibility. Our representatives are ready to work with you to find the best fit for your evolving needs.
b) How does this change affect customers who have existing software purchased under a perpetual license?
Customers with existing perpetual licenses can continue using their software under the current terms, including receiving support as outlined in their active service agreements. Customers can contact their HCLSoftware Customer Success Manager or partner representative for upgrade pricing from the perpetual to a subscription licensing model. As we transition to the subscription licensing model, we will offer personalized assistance to help you migrate, ensuring you benefit from enhanced support, more features, and greater flexibility in the new model.
c) How do I transition from perpetual/S&S to a subscription-based licensing model?
Transitioning is designed to be seamless. As your current perpetual license’s Subscription and Support (S&S) contract is renewed, HCLSoftware will provide attractive pricing options, including additional product features. This promotional pricing is available for a limited time to migrate to the new subscription licensing model. Our team is here to guide you through the process, ensuring a tailored solution that aligns with your business needs.
d) What can customers with perpetual licenses do now to prepare? How can HCLSoftware help you?
We recommend reviewing your current license inventory and support needs in preparation for the transition. HCLSoftware is here to support you every step of the way, offering consultations to discuss your options, answer any questions, and tailor a transition plan that best suits your needs. We aim to make this transition as beneficial and seamless as possible for you. Contact your HCLSoftware Customer Success Manager or partner representative for more information.
e) What products and bundles will transition towards this new simplified portfolio approach?
Domino, BigFix, Digital Experience, Unica, AppScan, and Commerce will continue transitioning to the subscription licensing model. This streamlined approach is designed to simplify decision-making and management, allowing us to focus on delivering innovative, flexible solutions that directly meet the needs of our customers. Your Customer Success Manager or partner representative will provide detailed information on specific products and bundles, ensuring clarity and assistance in selecting the options that best support your business's growth and transformation.